Operators and Notes
Tariffs Version 310 - 3rd April 2024
Not for commercial publication or use.
Note: all business prices in the notes are exclusive of VAT, residential prices are generally inclusive of VAT at 20%, unless otherwise specified.
| Service Type: Indirect | Indirect connection is where you pay for service to an operator other than the one that provides the cabled connection. BT offers it's lines wholesale to other providers, who will charge line rental instead of BT. Calls may be made indirectly via other operators in four ways: by dialling an access number (usually an 0800 number, sometimes 020), by dialling a short indirect access code (such as 1234), using a dialler box that dials the access number or code automatically, or using CPS (carrier pre selection) where all calls are routed automatically to another operator. When wholesale line rental and CPS are combined, there is only a single bill from the new operator. Note that some calls (premium in particular) may be cheaper via BT so dial the BT indirect code 1280 first (if you still get a BT bill). | |
| Service Type: Callthrough | Callthrough, dial through or two stage dialling is where calls are charged by your existing operator using revenue share non-geographic and premium numbers. These were removed from the comparison in May 2019 due to ever increasing 08 and 09 access charges making them mostly uneconomic, and the difficulty of comparing prices when access charges vary so much. | |
| Service Type: VoIP | VoIP (Voice over Internet Protocol) calls require a broadband internet connection, either ADSL over a telephone line or a cable modem. Most VoIP services provide a telephone adaptor or it might be built into an ADSL or cable modem already, allowing a normal telephone to be used for calls. Or you can buy VoIP telephones, which are widely used by businesses for cabling simplicity. PC only services use PC software, a sound card and PC headset to make telephone calls, the PC must remain powered on to receive calls. The performance of VoIP calls varies greatly depending on available internet bandwidth. | |
| Service Type: Web Page | Web page calls use a web browser to set-up a call between two telephones (landline or mobile), causing both telephones to ring and be connected. Note calls are not made using the PC, but with normal telephones. | |
| Billing: Account | Account billing means calls are charged in arrears with a monthly or quarterly account, typically paid automatically by direct debit or credit card. Operators that allow payment by cash or cheque usually charge an extra monthly fee. Some operators include a free paper bill posted monthly or quarterly, more are now charging extra it, some only provide online billing via email or a web page. | |
| Billing: Prepay | Prepay billing means that calls must be prepaid by depositing money in an account from which the cost of calls is automatically deducted. Prepay may be done by buying a phonecard, topping up the account from a credit card or calling a fixed price premium telephone number. The account may be set to automatically top-up from a credit card when it's nearly empty. | |
| Billing: Premium | Premium billing is for Callthrough services where 08 or 09 numbers are dialled first, see above, so the call charge appears on your normal monthly or quarterly account. | |
| International Calls | Different operators may place certain countries in different bands to those used by BT. The international prices should therefore be treated as approximate in such cases. These tables usually show the tariff for the first named country. | |
| Call Set-up and Minimum Charges |
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Telephone calls may be charged in many different ways. Historically, BT charged calls in meter units with varying call duration for each fixed priced unit. In the 1970s BT changed to per second billing, with each call having a minimum charge. Recent years has seen calls charged both by length and with a call set-up or connection charge, to which BT changed in 2006, but from late 2019 BT added new PAYG packages without call set-up but higher price per minute. To simplify charging, many operators round the call length, typically up to the nearest minute, sometimes 6, 10 or 30 seconds. Business tariffs are more likely to charge calls by the second. These tariffs tables show call set-up charges and minimum call costs separately for inland (01/02/03), mobile (075/077/078/079), international (00) and other (070/076/08/09) calls. Usually there is either a set-up charge or a minimum charge. The minimum call seconds is also shown, which is usually the duration rounding interval, so calls are rounded up to this period for charging. |
| Access Charge for Services calls | Charging for most non-geographic calls changed from 1st July 2015, so that 08/09/118 numbers will be advertised with a consistent Service Charge (ie £1/min), to which each operator will add their own consistent Access Charge (10p to 20p/min, higher for calls from mobiles). The Access Charge is usually charged rounded up to the next minute no call set-up, (sometimes per second), the Service Charge is always per second with no minimum. For residential customers, the Access Charge is fixed 24/7 for all call types, but Ofcom does not regulate call costs for business customers so operators may charge varying costs, add call set-up or charge different Service Charges. In the Business table, an access charge of NAT means it's equal to a national call including any set-up charge, a percentage means that value is added to the Service Charge. | |
| Call Periods - BT residential | Daytime (peak) period is 7am to 7pm. Evening (off-peak, night) period is 7pm to 7am. Weekend period is midnight Friday to midnight Sunday. If no price is shown for weekends, the Daytime and Evening prices apply seven days a week. Off-Peak period is Evenings and Weekends. Prior to 1st April 2010, daytime was 6am to 6pm, and prior to 16th February 2005 it was 8am to 6pm. | |
| Call Periods - BT business | Daytime (peak) period is 7am to 7pm. Evening (off-peak, night) period is 7pm to 7am. Weekend period is midnight Friday to midnight Sunday. If no price is shown for weekends, the Daytime and Evening prices apply seven days a week. Off-Peak period is Evenings and Weekends. Prior to 1st April 2008, daytime was 8am to 6pm. | |
| Call Periods - other operators, unless stated | Daytime (peak) period is 8am to 6pm. Evening (off-peak, night) period is 6pm to 8am. Weekend period is midnight Friday to midnight Sunday. If no price is shown for weekends, the Daytime and Evening prices apply seven days a week. Off-Peak period is Evenings and Weekends. | |
| Broadband Traffic Figures | For most broadband services, two figures are quoted: download speed and monthly bandwidth limit. Download speed is megabits per second, ie 14Mb, and is the estimated best speed on a short good quality line, the speed may often be slower. Typically, divide by 10 to get the megaytes per second to represent file sizes, so a 14 MByte file would take 10 seconds to download at 14Mb. Upload speeds are not often quoted, but are always much slower. Monthly bandwidth is measured in gigabytes, so 20GB is 20 GBytes, or 20,000 MBytes. Where unlimited bandwidth is offered, there may still be hourly or daily limits, or a fair usage policy with a limit. Sometimes speed is reduced temporarily when bandwidth limits are reached, more often you get an excessive usage bill. | |
| Broadband Pricing | Broadband pricing usually has a fixed length contact, 12, 18 or 24 months, with a fixed price for that period, increasing to a higher price beyond the minimum period. There is usually an upfront fee to cover hardware, delivery and activation. Note this fee excludes cost of a telephone line. The minimum period price often fluctuates monthly as special offers are made to entice customers to change suppliers, but the upfront fee will then be payable again and is sometimes quite high, there may be a separate fee to change landline supplier. This comparison shows the package fee for the first 12 or 18 months, then the long term package fee and the upfront cost as separate columns in the Tariffs table. The Compare Broadband Package Costs web pages show the total cost for the first year. | |
| Fibre broadband and VoIP | BT OpenReach is closing down the PSTN/ISDN telephone network slowly over the next five year, totally by December 2025. In practice, PSTN is already ceasing from some properties in which FTTP (full fibre) is installed, by removal of the copper telephone cable at the same time as a fibre cable is installed. From 2020, some broadband suppliers like Sky have no longer provide PSTN with new contracts but VoIP only. Some suppliers will provide FTTP broadband alone without any VoIP, but many such as BT automatically migrate your PSTN number to VoIP, even if you already have an alternate VoIP service. If you are switching broadband contracts and don't want interruption of your existing PSTN service, check with the new provider that it will not be replaced by VoIP. WBC SOGEA (Single Order Generic Ethernet Access) is the wholesale name for FTTC/VDSL without a phone line for speeds up to 80MB, then SOG.Fast for 160 and 330Mb speeds. If a supplier offers WBC SOGEA, it means no landline, only VoIP. | |
| Tariff Dates | Dates in this table show when tariffs were last checked if the tariffs are older than three months, in addition to when the tariffs became effective. This typically means the operator has emailed stating there are no changes this month, or the web page is unchanged. Note that some operators may not keep their web site up to date, and worse, don't date their tariffs either. | |
| Operator Assistance Calls | Calls made via the BT operator are charged at £1.32/min for inland, mobile and 08 calls, with a £3.98 call connection charge. International calls are £1.32, £1.99. £2.65, £3.98 or £5.31/min depending on country with a £7.25 international call connection charge. | |
| Payment by Direct Debit | Most telephone packages are paid in arrears, quarterly for BT and monthly for most other operators. Payment is usually by direct debit, with payment by other means attracting an additional cost of £3.06 per month for BT business (no VAT chargeable), up to £4.09 for some other operators. From 1st December 2014, BT no longer charges residential customers extra for non-automated debit payments. | |
| NTS - Number Translation Service | Number Translation Service refers to calls to non-geographic numbers (starting with 07, 08, 09, such as 07000, 0845, 0870, etc). Calls to such numbers are effectively translated for delivery to 'hidden' geographic numbers. Most operators have differing prices for geographic and NTS calls, the latter often being more expensive due to payments being made to the NTS operator (which may kick back money to the whoever rents the number. From 1st August 2009, revenue sharing ceased for 0870 calls, which should now be charged the same as 01/02 calls. | |
| Timeline (speaking clock) | Calls to Timeline 123 are charged by BT at 36.5p per call residential, and 53p (ex VAT) business. | |
| Calling and Network Features | Telephone lines always offer various calling and network features, some free, some charged per call, some requiring monthly payment, usually controlled using four digit codes. The features available on any line will depend on the exchange capability, and sometimes whether a wholesale operator decides to resell a BT feature. The common features are listed below, with some of the different names under which they are known. Prices shown are BT residential including VAT, business sometimes costs more, full prices are in the Line Rentals table. | |
| BT Answer 1571 Voice Message Service | Voicemail | A voice messaging service that answers incoming calls when there is no reply or the line is busy, business costs £1.97/month (free for business provided two chargeable call made each month), records messages up to two minutes long, maximum 10 messages at a time, for 20 days. Residential costs £4.34/month. 1571 Call Return allows the call to be returned for 30p per call (19p business). VIP whitelists numbers never to be blocked, and Do Not Disturb specifies times of the day when all phone calls (except VIP) are send to voicemail. |
| BT Answer 1571 Text Alert Voice Message Service | Voicemail Text Alert | Similar to above, but sends a text message when a call received. Not available for new supply from Sept 2009. |
| BT Answer 1571 Enhanced Voice Message Service | Voicemail Enhanced | Similar to above, but enhanced with personalised greeting. |
| BT Call Minder Standard | Voicemail Plus | A voice messaging service that answers incoming calls when there is no reply or the line is busy, £5.57/month residential, £6.22/month business, one mailbox, personal greeting, maximum 30 messages at a time, for 30 days. |
| BT Call Minder Extensions and Premier | Voicemail Extensions and Premier | Call Minder Extensions is similar to Call Minder Standard, but with nine mailboxes, £7.31/ month. Call Minder Premier is a voice and fax messaging service with five mailboxes for £10/month with two or four extra mailboxes available for extra cost. |
| BT Caller Display | Display Caller Number, CLIP | Caller Display shows the number (Calling Line Identity, CLI) of the person calling on suitable telephones, if not withheld or unavailable, now free for all customers. |
| BT 1471 Call Return | Last Number Recall | Call Return reports the last call received and allows it to be returned for 30p per call, Call Erasure 1475 allows the last call number to be removed. |
| BT 141 Withhold Number | Number Conceal | Call 141 withholds your CLI from the next call made. Call 1470 to permanently withhold your CLI from all calls made or before a call to release the CLI for just that call. Free. |
| BT Choose to Refuse | Select to Reject, Last Caller Barring, Elect to Reject | Choose to Refuse prevents unwanted or nuisance calls getting through. If an unwanted call is received, even withheld, further calls from that number can be refused, up to 10 numbers in total, £6.86/month residential, £9.20/month business. It will not block presentation numbers such as 0800 or 0844, only the real underlaying CLI. Specific numbers may also be added to the list of 10 blocked numbers. Not included in call feature bundles. Free with Home Phone Saver. |
| BT Call Protect (residential) | The free residential BT Call Protect service reduces nuisance phone calls, using a BT updated blacklist, a personal blacklist and by specifying individual call types (withheld, international) and sending them straight to a junk voice mailbox. It is set-up online at bt.com/callprotect . | |
| BT Anonymous Call Rejection | Reject Anonymous Caller | Anonymous Call Rejection prevents any calls being received from callers that withhold their number, £8.09/month residential, £10.27/month business. This does not block 'unavailable' calls, typically international but also UK originated. Not included in call feature bundles. Free with Home Phone Saver. |
| BT Call Waiting | Incoming Call Alert | Call Waiting bleeps to warn a second call is waiting to be answered, allowing holding the first call to answer the second, £6.36/month residential, £6.22/month business. |
| BT Call Barring | Call Barring allows certain type of calls to be blocked, unless a PIN is entered first, £6.86/month residential, £6.22/month business. BT allows incoming and/or outgoing calls to be barred using codes and a PIN, options for outgoing call barring are: all calls, national/mobile/international, international only, operator/text calls, call feature numbers and premium numbers. Other operators may allow mobile calls and directory enquiry calls to be barred. | |
| BT Outgoing Calls Barred, Incoming Call Barred, Temporarily out of Service | OCB, ICB, TOS | BT Restriction of Service at Customer's Request allows all outgoing (OCB) and or incoming calls (ICB) to be barred, or the line taken temporarily out of service (TOS), single payment of £23.24 business or £26.60 residential, when the restriction is raised, no charge to restore service. Typically used for broadband only and alarm lines. |
| BT Call Barring to Premium and/or International Calls | BT will bar access to premium numbers without cost, barring international numbers costs £4.60/month business, £2,13/month residential. | |
| BT Network Controlled Calling | BT Network Controlled Calling bars all calls except to 10 listed numbers for customers that make involuntary nuisance calls, only available from BT's Age and Disability Unit. | |
| BT Call Diversion | Call Divert | Call Diversion allows incoming calls that are not answered to be automatically diverted to another telephone number, sometimes a mobile or international destination, with the diverted call cost being charged extra, £6.36/month residential, £6.22/month business. Calls may be diverted that don't answer after 15 seconds, when engaged or all calls immediately, with the divert number changeable. |
| BT Call Diversion and Bypass Number | Similar to Call Diversion, but with a second bypass telephone number that is not diverted, £10.52/month business, withdrawn for residential Sept 2010. | |
| BT Smart Divert | Remote Call Divert | Smart Divert is similar to Call Diversion but the service may be controlled remotely using a PIN, £11.36/month business, £6.05/month residential. Not included in call feature bundles. |
| BT Smart Divert and Bypass Number | Similar to Smart Divert, but with a second bypass telephone number that is not diverted, £16.20/month business. | |
| BT Remote Call Forwarding | Remote Call Forwarding (RCF) is similar to Call Diversion but primarily for ceased lines, set-up £60 with VAT then £26/month residental with VAT, £62.89/month business plus VAT plus line rental and call charges, £15 to change the divert number. | |
| BT Call Sign | Call Signature | Call Sign provides two different telephone numbers for the same line, offering a different ringing cadence or tone for the second number, although some telephones may be unable to distinguish them, £6.86/month residential, £6.22/month business. |
| BT Three Way Calling | Three on a Call, 3 Way Calling | Three way calling allows talking+R[23]C to two other caller at the same time, available for £6.86/month or 69p/call residential, £6.22/month or 80p/call business. |
| BT Reminder Call | Remind Me Call | Reminder Call provides booked alarm calls, either repeated daily or just as a one-off, £6.86/month or 65p/call residential, £6.22/month or 50p/call business, |
| BT Ring Back | Auto Redial, Ring Back When Free | Ring Back keeps trying to dial a busy number for up to 45 minutes, £6.86/month or 65p/call residential, £6.22/month or 50p/call business. |
| BT Presentation Number | Presentation Number is for business lines only, allows a different CLI to be presented other than the real network CLI, typically on 0800 or 0844 number for call centres, £60 set-up, £6.22/month per installation plus VAT. | |
| BT Bypass Number | Bypass Number is for business multi-line groups only, providing a second telephone number for the same group of lines, £6.22/month per line. BT no longer offer bypass numbers for single lines. | |
| BT Caller Redirect | Call Redirect provides an announcement of a new telephone number but does redirect the call, usually for a ceased line, residential £30.60 for three months with VAT, business £57.60 for three months, plus VAT. | |
| BT Feature Packs | Multiple call features may be combined at lower cost, Call Waiting, Call Diversion, Call Barring, Caller Display, Reminder Call, Ring Back, Three Way Calling, £12.14/month residential. £11.36/month business for up to four, £15.90/month residential, £15.80/month business for up to nine. | |
| Quick Dial | Code Calling | Quick Dial (no longer offered by BT) provides 10 or 20 dialling short codes, £2.04/month from Virgin Media. |
| Directory Enquiries | From 10th December 2002, competition was introduced for directory enquiry calls using many new 118 prefixed numbers. BT had over 150 different price bands for the competing services, but many were never used, and were replaced with up to 100 access charge bands from 1st July 2015. | |
| BT Prices | 0800 800150 | Effective from 1st April 2024, source BT Price List, http://www.bt.com/pricing/ and http://www.bt.com/tariffguide . Note that for some packages BT charges a surcharge of 30p/min to 50p/min (including VAT) for calls to most international mobiles. There is no surcharge for the residential standard Calling Plan international mobile calls, only for discount packages. For a dishonoured payment, BT charges £10 residential and £15 business. For a late payment, BT charges £7.50 residential, £40 to £100 business depending on size of invoice. |
| Call Duration Rounding | BT charges calls by rounding the duration up to next second, 15 seconds or minute depending on the tariff and call type. This effectively becomes the minimum call cost, often plus a connection charge. Most service charge calls are rounded to the next second except those that have a minimum length of one minute. BT bills are calculated by pricing most calls at ex-VAT, rounding up to nearest penny, adding VAT, then rounding up again to nearest penny. Non-geographic calls are charged at VAT inclusive prices and then rounded up to nearest penny. | |
| BT Standard Residential and Payphone | This is the original standard tariff for all residential and business users. Most residential users have been moved to BT Together Option 1, now Calling Plans, except those on the Light User Scheme or BT Basic, some ISDN lines and payphones. Call set-up fee 3.3p. | |
| BT Business Line Connection Charge | Business line connection charge is £125 plus VAT for a new analogue line with 12 month minimum period, £75 for 24 months, £40 for takeover if the line has dial tone and no changes are required. New telephone number £43. Takeover is £20 for various BT business packages. No connection cost if signing a BT fibre contract at the same time. | |
| BT Business Line Rental | Business analogue line rental (with 12 month contract) is £41.85/month, ISDN-2e £88.26/month, ISDN-30e £40.90/month per channel, with an extra £6/month when not using direct debit. All excluding VAT. Rental cost is reduced for two, three and five year contract terms. Comes with Prompt Care which means faults should be fixed within 24 hours, 6 days a week in business hours (8am to 6pm). | |
| BT Business Value Line Rental | Business value analogue line rental (with 12 month contract) is £34.02/month, no auxiliary working so single lines only, with an extra £6/month when not using direct debit. All excluding VAT. Only available for ordering online. Rental cost is reduced for two year contract terms. Comes with Standard Care which means faults should be fixed within 48 hours, 5 days a week in business hours (8am to 6pm). | |
| BT Business Critical Line Rental | Business critical analogue line rental (with 12 month contract) is £50.34/month, with an extra £6/month when not using direct debit. All excluding VAT. Rental cost is reduced for two year contract terms. Comes with Critical Care which means faults should be fixed within 6 hours, 24 hours a day, 7 days a week. | |
| Business paper free billing | The discount for business paper free billing was discontinued 1st April 2013. | |
| Business paper billing cost | From 1st November 2015, for business customers, each printed summary bill costs £4 (this includes itemised costs for calls over 40p) and a printed fully itemised bill costs £8, plus VAT. Extra £6/month for non-automated bill payment. | |
| BT Standard Business | This was effectively a new tariff in November 2005 for standard business lines, with higher international call costs than the original standard tariff. Most business users should be using BT Business Essentials or Flex. Call set-up fee of 30p (plus VAT) for inland, mobile and international calls, 60 second billing. Minimum call cost 5p (plus VAT) for non-geographic, premium, satellite, international ISDN and mobile ISDN, rounded minute billing. Access charge is 30p/min plus call set-up of 30p. International mobile calls are 45p/min extra over landlines. | |
| BT Business Call Essentials | Business tariff for calls and lines, minimum one BT line, max 50 lines, minimum period two years with line rental. Call set-up is 15p, except non-geographic which are 5p minimum call cost instead. From October 2018, there are no loinger any inclusive inland minutes in the basic package. UK Unlimited Call Package costs £20.12/month per line and provides unlimited inland 01/02/03/05 calls and UK mobile calls, maximum 60 minutes. IDD Calls Package costs £10/month and includes 2,500 minutes to about 100 countires. Access charge is 15p/min and 15p call setup. | |
| BT Business Broadband and Superfast and Ultra Fast Bundles with Landline | All broadband packages include value line rental with two year contract, BT Superfast Essential Broadband (FTTC) 67M Unlimited £39.95/month, BT Ultrafast 1 (FTTP) 152M £44.95/mointh, Ultrafast 2 314M £49.95/month, 500M £54.95/month, 900M £59.95/month. | |
| BT Business Flex | Discountinued business tariff. | |
| BT Business - Business Choices Level 1 and 2 | Not available for new supply since April 2007. Same set-up and call rounding as BT Standard Business. | |
| BT Business - Key Countries, Key Cities, Key Regions, Key Numbers, Key Contact | Not available for new supply since October 2006. Same set-up and call rounding as BT Standard Business. | |
| BT Dual Discount | Not available for new supply since October 2006. Same set-up and call rounding as BT Standard Business. | |
| BT Complete Savings Plan | Not available for new supply since April 2000. Same set-up and call rounding as BT Standard Business. | |
| BT Together for Business | Not available for new supply since October 2006. Same set-up and call rounding as BT Standard Business. | |
| BT Customer Commitment 1 and 3 Business | 48 different tariffs for 12 spend levels between £5,000 and £7,000,000, 1 or 2 year contracts, 2.8p (CC3) or 4p (CC1) minimum call charge. Per second billing. As of March 2012, just two spend levels, above £5,000 or £100,000. Access charge is same as national calls. | |
| BT Business Plan | Business tariff with lower prices for various spend levels per customer. 5% credit of call spend for meeting minimum at end of year, otherwise a bill for the balance. Site based plans were discontinued in August 2006 and all prices shown are for customer based tiers covering multiple sites. Per minute call billing. Prices now same as BT Standard Business. | |
| Capped Prices | All pricing capping for the various Business Plan and SIP Trunk packages were discontinued from 1st May 2016. | |
| BT Business Plan Lite | Prices now same as BT Standard Business. | |
| BT Business One Plan | Similar to BT Business Plan with banded spend levels, but only available to customers also taking BT Broadband and/or BT Mobile, eight pages of conditions and eligibility, 5% reward credit for the committed spend which includes broadband and mobile cost. 15 second rounded call billing. Prices now same as BT Standard Business. Not available to new customers. | |
| BT Business One Plan Plus | Similar to BT Business Plan, for customers with up to 100 access lines gives free calls (up to one hour) between these lines of a maximum average of four hours per day, subject to complex conditions. Not available to new customers. | |
| BT Business One Plan Inclusive Call Packages | Similar to BT Business One Plan, the Unlimited Call Package includes unlimited inland, mobile, 0845/0870 and interna+R[22]Ctional calls to about 200 countries (max one hour). Cost is £23.77/month for £500 annual spend (reducing each spending tier to £400,000). 2 year contract. Prices now same as BT Standard Business. Not available to new customers | |
| BT Business One Plan Traditional | Similar to BT Business One Plan, but no requirement to take BT Broadband or BT Mobile.Prices now same as BT Standard Business. Not available to new customers | |
| BT Business Reward | Not available for new supply since October 2009. | |
| BT Business Complete | Business tariff for calls and lines, minimum one BT line, max 50 lines, minimum period two years with line rental. Prices now same as BT Standard Business. Not available to new customers | |
| BT Business Plan (CR) | Not available for new supply since October 2006. | |
| BT Business Broadband Voice and Hosted VoIP Pay as You Go | Not available for new supply from September 2015. | |
| BT Hosted VoIP Standard | Business VoIP for between three and 100 lines per installation, £80 connection, then £7.50/month per VoIP line for one year contract, first geographic number free, subsequent numbers £2.99/month, requires BT Broadband (max eight lines per connection) and BT Broadband Hub. Offers hunt group and MADN (Multiple Appearance Directory Number). Calls charged per BT Business Broadband Voice. Not available for new supply from September 2015. | |
| BT IP Trunk | Business VoIP for a customer PBX using BT Business Broadband, not available for new supply from 2012. | |
| BT SIP Trunk | Business VoIP for a customer PBX rental. Withdrawn from new supply March 2022. | |
| BT Business Cloud Phone | Uses Voice over IP with BT Broadband. Withdrawn from new supply April 2024 Replaced by Cloud Voice. | |
| BT Cloud Voice | A virtual phone system in the cloud, using Voice over IP with BT Broadband, with reception console, £11.36/month for Basic User, £15.53/month for Connect User, £24.03/month for Collaborate User, less for multi-year contracts. £100 connection charge. Many options such as auto attendant, call recording, hot desk, smart forwarding and analytics. Geographic number £6/year. | |
| BT Cloud Voice Express | Business VoIP supplied as Digital Phone Line with new broadband connections instead of a POTS line. Monthly rental from £28.35/month for 12 month contract including a VoIP phone, slightly more for a DECT phone. £30 connection charge, £9.95 delivery. Call connection 13p, in;and calls 13p/min, mobile from 17p/min. Unlimited UK calls £17.42/month. | |
| BT Business Full Fibre Essential | BT Full Fibre Essential appears to now always include BT Cloud Voice Express Digital Phone Line at no extra cost except for £39.95 connection, 150M £34.95/month, 300M £44.95/month, 500M £49.95/month, 900M £54.95/month. Extra £8/month for Halo which adds 4G mobile broadband backup. | |
| BT Residential Line Connection Charge | Residential line connection charge is £140 with VAT for a new analogue line with 12 month minimum period, £60 for takeover if the line has dial tone and no changes are required. Zero new line for BT Infiinty customers, zero takeover for home movers. New telephone number £25. | |
| BT Residential Line Rental Saver | Provided cheaper line rental when paid annually in advance, discontinued from 21st July 2023. | |
| BT Line Rental Plus | Line Rental Plus costs £30.40/month (£2 more than standard) and includes priority fault fixes 24 hours earlier than standard (but only five days a week), bill alerts, free call barring and choose to refuse. | |
| BT Paper Bill Cost | BT charges residential broadband customers that require a paper bill £2.50 per bill produced since they can otherwise view it online. Free for Line Rental Plus and BT Basic. | |
| BT Pay As You Go Calling Plan | BT's current residential discount packages, including line rental. BT Pay As You Go is the standard tariff for new BT residential customers. Residential PSTN line rental is £28.40/month but included with broadband packages. All including VAT. There is no call set-up charge with call duration rounded up to the next whole minute. Inland, mobile and 070 calls cost 28.18p/min. Access Charge is 28.18p/min. The price list says PAYG may cost up to £6.73/month extra over line rental. | |
| BT 700 Minutes and Unlimited Minutes Calling Plans | BT 700 Minutes costs £10.09/month and includes 700 minutes of inland and mobile calls, then 28.18p/min. BT Unlimited Minutes costs £21.12/month and includes 1,000 minutes of inland and mobile calls, maximum 150 calls/month, then 28.18p/min. Note Channel Islands calls are not free in any plans. 070 calls cost 28.18p/min. | |
| BT Calling Plans - Calls |
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BT's main residential discount packages until October 2019, including line rental, bundled calls and specific lower prices for most calls. BT Unlimited Weekend Calls is the standard tariff for new BT residential customers (except BT Basic). Residential PSTN line rental is £28.40/month. All including VAT. Note Channel Islands calls have a special price band and are not free in any plans. Most calls (except fixed fee) have a 30.4p set-up charge (except EU countries), instead of a minimum call charge, with call duration rounded up to the next whole minute. Each call charge is rounded up to the next penny, then the total bill rounded to next penny, and VAT added. 12 month minimum contract. |
| BT Unlimited Weekend Calls | Calling Plan for residential PSTN lines, free with line rental £28.40/month. 01/02/03 weekday daytime and evening calls cost 21.37p/min, weekend calls are free for the first hour. Extra £2/month for non-automated payment. 32.8p connection charge (except EU countries), some non-geographic which are 5.5p minimum charge instead. International mobile calls are 30p per minute higher than landline calls. Weekend 0845/0870 calls are free for the first hour, subject to a maximum of 150 calls/month and 1,000 minutes/month. Free calls are limited to voice calls, not data or internet. Introduced for new customers from 19th April 2013, discontinued October 2019. | |
| BT Unlimited Evening and Weekend Calls | Calling Plan for residential PSTN lines, £6.39/month extra. Similar to Unlimited Weekend Plan, but evening calls also free for the first hour. Evening 0845/0870 calls are free for the first hour. Introduced for new customers from 19th April 2013, discontinued October 2019. | |
| BT Unlimited Anytime Calls | Calling Plan for residential PSTN lines, £20.57/month (probably too high). Similar to Unlimited Weekend Plan, but all 01/02/03 calls free for the first hour. Inland mobiles calls first 1,000 minutes free then half price. All 0845/0870 calls are free for the first hour. Introduced for new customers from 19th April 2013, discontinued October 2019. | |
| BT Unlimited Anytime Calls Plus | Calling Plan for residential PSTN lines, £16.90/month. Similar to Unlimited Anytime Plan, but all mobile calls free for the first hour. Introduced for existing customers broadband only in October 2019. | |
| BT Home Phone Saver Plan | Calling Plan for residential PSTN lines, rental £22.86/month (not allowed with Line Rental saver). Minimum 18 month contract. Similar to Unlimited Weekend Plan, but all 01/02/03 calls free for the first hour,. All 0845/0870 calls are free for the first hour. Includes free Privacy Call Features, Caller Display, Choose to Refuse and Anonymous Call Reject. | |
| BT No Broadband | BT provides a £16.31/month discount for residential landline rental only customers, reducing line rental to £12.09/month. This discount is not available to any customers that have fixed broadband from any provider (including Virgin Media), or who have BT Home Phone Saver or BT Basic. But the discount is available if you only use broadband on a mobile phone or device. | |
| BT Friends & Family International | Additional package for BT Calling Plans that provides reduced cost international calls for £2.83/month. Previously called International Saver and BT International Option. Note this package is unrelated to the original Friends & Family that discounted only a few specific numbers. | |
| BT International Freedom | Additional package for BT Calling Plans that provides free international calls (max 60 minutes) to 36 destinations for £12.11/month, and reduced prices to further countries. Calls are charged at 8.44p/min after the first hour and after 600 R[25]Cminutes per month. | |
| BT Calling Plans - Plans (previously BT Together Options) | BT's old residential discount packages, including line rental, bundled calls and specific lower prices for most calls. Not available for new supply from 19th April 2013. | |
| BT Together Basic | Discontinued from 1st July 2003, replaced by BT Together Option 1, similar rental but no call allowance. | |
| BT Together Options | Discontinued from 1st April 2008, replaced by BT Calling Plans. | |
| BT Friends & Family | Discontinued from April 2009, this scheme discounted just a few specific numbers. | |
| BT Friends & Family Mobile | Not available for new supply from 23rd July 2011. | |
| BT BestFriend | Discontinued from April 2009, this scheme discounted just one specific number. | |
| BT Friends & Family Auto Update | Discontinued from April 2009, this scheme discounted just a few specific numbers. | |
| BT Calls and Broadband | Combines call plans, line rental and broadband. Broadband Unlimited combines PAYG and average 10 meg with unlimited usage for £34.99/month with 24 month contract, no longer sold if fibre is available. All prices include BT line rental and a BT Home Hub. | |
| BT Fibre Broadband and Landline with Calls | Combines call plans, line rental and FTTC broadband. BT PAYG and Fibre Essential with average 35 meg down, 9.5 meg up and unlimited usage for £33.99/month. BT PAYG and Fibre 1 with average 50 meg down, 9.5 meg up and unlimited usage for £39.99/month. BT PAYG and Fibre 2 is average 67 meg down, 19 meg up and unlimited usage for £41.99/month. £5 extra after minimum contract period. All prices include BT line rental, a 24 month contract and a BT Home Hub. £12/month extra for Complete WiFi with up to three WiFi disks for complete home coverage. | |
| BT Fibre Broadband No Landline | FTTC broadband only with no dial tone. Fibre Essential with average 35 meg down, 9.5 meg up and unlimited usage for £28.99/month. BT PAYG and Fibre 1 with average 50 meg down, 9.5 meg up and unlimited usage for £34.99/month. BT PAYG and Fibre 2 is average 67 meg down, 19 meg up and unlimited usage for £36.99/month. £5 extra after minimum contract period. All prices for a 24 month contract and a BT Home Hub. £12/month extra for Complete WiFi with up to three WiFi disks for complete home coverage. | |
| BT Full Fibre Broadband and Digital Calls | Combines call plans, line rental and full fibre FTTP. BT PAYG and Full Fibre Essential with average 36 meg down, 10 meg up and unlimited usage for £33.99/month. Full Fibre 100 and PAYG calls is up to 145Mb down, 30Mb up for £34.99/month, Full Fibre 300 and PAYG is up to 300Mb down, 49Mb up for £37.99/month, Full Fibre 500 and PAYG is up to 500Mb down, 73Mb up for £45.99/month, Full Fibre 900 and PAYG is 900Mb down and 110Mb up for £49.99/month. £5/month extra after minimum contract period. All prices for a 24 month contract and a BT Home Hub. £12/month extra for Complete WiFi with up to three WiFi disks for complete home coverage. | |
| BT Full Fibre Broadband no calls | Full fibre FTTP broadband only with no dial tone. Full Essential with average 36 meg down, 10 meg up and unlimited usage for £28.99/month. Fibre 100 is up to 145Mb down, 30Mb up for £29.99/month, Full Fibre 300 is up to 300Mb down, 49Mb up for £32.99/month, Full Fibre 500 is up to 500Mb down, 73Mb up for £40.99/month, Full Fibre 900 is 900Mb down and 110Mb up for £44.99/month. £5 extra after minimum contract period. All prices for a 24 month contract and a BT Home Hub. £12/month extra for Complete WiFi with up to three WiFi disks for complete home coverage. | |
| BT Basic (replaced Light User Scheme) | BT Basic was a social telephony scheme for customers, withdrawn in June 2021, replaced by Home Essentials. | |
| BT Home Essentials (replaces BT Basic) | BT Home Essentials is a social telephony scheme for customers who are in receipt of certain state benefits, Universal Credit, Pension Credit (Guarantee Credit), Job Seeker's Allowance, Income Support and Employment and Support Allowance. All variants are based on BT Pay As You Go with Unlimited Minutes (max 700 mins/month). Home Essentials Home Phone includes line rental for £10/month, Home Essentials with Fibre Essentials includes 36M unlimited broadband for £15/month, Home Essentials with Fibre 2 includes 67M unlimited broadband for £20/month. | |
| BT Broadband Talk | Discontinued from December 2016. | |
| BT Broadband Talk Softphone | Discontinued from December 2016. | |
| BT Communicator | Discontinued from end of 2006. Replaced by BT Broadband Talk Softphone. | |
| 18185.co.uk (Finarea SA) residential | 020 3414 7567 | Effective January 2024, source web site. Calls charged per minute with 4p connection charge, monthly billing, higher cost to international mobile numbers, numbers must be registered. SMS 1p each. 18185 not available with BT Digital Voice (full fibre), use 0808 170 3703 instead. |
| 1899.com (Finarea SA) residential | 0808 170 1899 | Effective January 2024, source web site. Calls charged per rounded minute with 4p connection charge, monthly billing, higher cost to international mobile numbers, telephone numbers must be registered. 0808 and 020 numbers for BT digital voice, cable and mobile customers with some prices slightly higher or lower. SMS 1p each from web site. |
| Adept Telecom Workwise Platimum business | 0845 450 4010 | Effective 1st June 2018, source web site. Use CPS, monthly billing by direct debit, higher prices to international mobiles. Bronze for businesses spending less than £500/month, Platinum for more. 2.5p call setup charge for mobile, international and some non-geographic calls, no minimum call charge, per second billing, access charge 6p/min. Business analogue line rental £18.53/month with 12 month contract, ISDN-2 £44.74/month. ISDN-30 channel £20.91/month. ADSL 20M £11.99/month with 20G, £14.99/month with 100G, £18.99/month unlimited, fibre 80M £29.99/month with 100G, £34.99/month unlimited. |
| Andrews & Arnold business and residential VoIP | 03333 400000 | Effective 1st February 2023, source web site. Offers VoIP with incoming geographic, 01/02/03/07 numbers for £1.44/month inc VAT, blocks of 10 or 100 03 numbers available. Porting single landline number £15. Minimum call cost 2.4p inc VAT. Daytime is 8am to 6pm. Access charge is 2p/min inc VAT. |
| Call 18866 (Finarea SA) residential | 0844 861 8040 | Effective January 2024, source web site. Connection charge of 5p, charged per minute. Post paid by credit card. Available from registered BT landlines, or BT digital voice, cable lines or mobiles via 0845/020, some prices higher or lower. SMS 1p each worldwide from web site. |
| Call2Call - IV Response | 020 3323 0323
|
Effective March 2018, source web site, still valid June 2020. Comparison shows prepaid costs, for a £5 top-up via a 0905 number, calls made via a 0161 number that may be free on inclusive tariffs. Credit expires 60 days after first usage. Some countries available via 08 numbers as well. |
| Cheapest Chat residential (Simply-Fone) | 0844 545 9876 | Effective June 2020, source web site. Prepaid service, with payment made by calling a £1 fixed fee premium number for a £1 top-up, maximum £3/day. Calls are made via an 020 number called from the same line as the top-up, no setup fee, 60 second billing. |
| CIX (ICUK) Residential | 033 0053 8548 | Effective 9 January 2023, source web site. Offers VoIP, no minimum call cost, direct debit payment, one month contract (12 months for fibre). VoIP Basic PAYG £4.80/month, Bundled with 1,000 minutes of inland calls and cheaper mobile £7.20/month. Broadband unlimited, Fibre 40/10 broadband up to 40M down 10M up £32.40/month, Fibre 80/20 £34.80/month, Fibre 330/50 £42/month, Fibre 550/50 £48/month, Fibre 1000/110 £54/month, supplied as SOGEA (FTTC without PSTN) or FTTP depending on area. |
| CIX (ICUK) Business | 033 0053 8548 | Effective 9 January 2023, source web site. Offers VoIP, no minimum call cost, direct debit payment, one month contract (12 months for fibre). VoIP Basic PAYG £4/month, Bundled with 1,000 minutes of inland calls and cheaper mobile £6/month, Hosted VoIP and SIP Trunk PAYG £5/month, Bundled with 2,000 minutes £9/month. Broadband unlimited, Fibre 40/10 broadband up to 40M down 10M up £27/month, Fibre 80/20 £29/month, Fibre 330/50 £35/month, Fibre 550/50 £40/month, Fibre 1000/110 £45/month, supplied as SOGEA (FTTC without PSTN) or FTTP depending on area, no digital voice yet but planned. |
| Community Fibre residential and business | 0800 082 0770 | Effective 29th February 2024, source web site. Community Fibre is laying it's own full fibre in 26 London boroughs using Openreach ducts and poles to reach entire neighbourhoods, not just selected apartment blocks as some other suppliers offer. Currently passes 750,000 homes,. Offers symmetrical speeds, same up and down. Residential GPON service is offered with 24 month contracts, 35M £16.50/month, 150M £25/month, 920M £30/month, 3G £60/month, £4 cheaper for contract period, £6 more for 12 month contract. No connection cost, free router. Broadband Calls option for £10/month adds a digital phone line with unlimited inland and mobile calls, but no chargeable calls, so no international, 08 or 09 calls. Business Broadband with eight hours fix, also symmetrical, XGS-PON, 1G £390/month, 5G £425/month, 10G £880/month, cheaper for first 24 months, £200 connection cost. |
| CytaUK Cyta.Talk | 0800 036 0078 | Effective July 2022, source web site. Offers line rental at £15.08/month or £12.48/month if paid annually, CPS. Cyta.Talk1 is free with off-peak inland calls, 2p/min peak, Cyta.Talk 2 costs £6.13/month with free off-peak inland and Cyprus and Greece calls. Cyta.Talk 3 costs £15.32/month with free inland and Cyprus, Greece, Australia and USA calls. Cyta.Talk 4 costs £9.99/month with free inland and Cyprus and Greece calls. Cyta.Talk 5 costs £6,32/month with free inland calls. Cyprus mobile is 5p/min. Payment by direct debit or credit card only. |
| Daisy Communications Business | 0845 450 6669 | Effective March 2024, source web site. Offers wholesale line rental and CPS calls, monthly direct debit only. Business analogue line £31.60/month, ISDN2 £69.82/month, ISDN30 channel £33.33/month with 12 month contract, inclusive caller display. Access charge 10p/min. 750 Fixed and 100 Mobile Minutes Bundle for £20.99 including line rental and two year contract, 2,000 Fixed and 200 Mobile Minutes Bundle £27.99 including line rental and two year contract. £4.95/month if payment not by direct debit, £4.95/month for a paper bill. ADSL Broadband £16.98/month, Superfast Fibre 38M £28.48/month, 76M £34.48/month, Ultrafast G.Fast 150M £49.98/month, 300M £59.98/month, Full Fibre (FTTP) Voice only 0.5M £34.98/month, 38M £49.98/month, 76M £53.98/month, 150M £59.98/month, 300M £69.98/month, 500M £89.98/month, 1000M 99.98/month. Full fibre does not require line rental. |
| Direct Save Telecom residential | 0800 027 3930 | Effective 1st March 2024, source web site. Offers wholesale line rental and CPS calls, monthly direct debit. Line rental £22.95/month with 12 month contract, £20.93/month paid annually in advance. Call set-up zero, minimum call 60 seconds, access charge 30p. PAYG £1.95/month, 700 Minutes inland and mobile calls £5.95/month, Anytime inland and mobile calls £11.95/month free inland calls. Broadband is £27.95/month Fibre Broadband 36M £36.95/month unlimited, 63M £39.95/month, all including line rental with extra £2.95/month for PAYG calls, about £5/month cheaper for 12 month contract. Fibre to the Home FTTP 18 month contact, 40M £31.95/month, 80M £32.95/month, 100M £34.95/month, 220M £39.95/month, 400M £42.95/month, 800M £48.95/month, 1000M £52.95/month. Fibre to the Home available on selected new build estates served by Open Fibre Networks, 12 month contract, 50M £34.95/month, 100M £39.95/month, 360M £52.95/month, 900M £59.95/month, digital voice service £4/month extra plus £2.95/month for PAYG calls. |
| DiscountVoIP (Delmont) | +35 220 881 791 | Effective August 2019, source web site. VoIP service using SIP, requires broadband. Prepaid account, calls charged for 60 seconds. Can also be accessed using four UK local numbers. |
| Eclipse business | Now rebranded as KCOM. | |
| Everything Everywhere Broadband residential (aka Wanadoo) |
0800 072 5563 |
Effective 1st April 2024, source web site. Broadband packages with CPS, 31p connection charge (except EU countries), per minute charging, 12 month contract, free inland off-peak calls, line rental £19/month. Call Plus Addon for £7.03/month adds seven calling and network features including CLI and ACR. Included Weekend Calls £2.80/month, Anytime calls to UK landline £7.03/month, Anytime calls to UK landline and mobile £11.26/month, Anytime UK and International to 50 countries (max 1,000 minutes/month) including India, Pakistan and 30% off other countries £16.90/month. Broadband including line rental 10M unlimited £32/month, Fibre Broadband up to 36M unlImited £33.99/month, Fibre Plus Broadband 1 up to 50M £33.99/month, Fibre Plus Broadband 2 up to 67M £36.99/month, Fibre Max Broadband 100 up to 145M £38.99/month. FTTP does not need a phone line but VoIP voice calls adds £2.80/month, FTTP up to 36M unlImited £33.99/month, FTTP Plus Broadband 1 up to 50M £34.99/month, FTTP Plus Broadband 2 up to 67M £36.99/month, FTTP Max Broadband 145 up to 145M £38,99/month, FTTP Max Broadband 300 up to 300M £44.99/month, FTTP Max 500 £49.99/month. FTTP Max 900 £59.99/month. Smart Wifi Addon for £10/month adds Smart Router and Wifi Disk, 4GEE Wifi Mini and SIM. |
| Fleur Telecom residential | 0333 320 4020 | Effective 1st September 2021. Offers CPS and line rental, monthly account by direct debit or credit card (with surcharge), no call set-up, charging per minute, access charge 11.5p/min, line rental £16.20/month with 10% discount if paid annually. UK Evening and Weekend and Mobile gives free off-peak calls for £4/month, UK Anytime and Mobile gives free inland calls for £8/month, various call minute bundles for inland and international calls. All broadband package prices include line rental and unlimited bandwidth. Simplicity Broadband is up to 8M for £34.70/month, Simplicity + Broadband is up to 17M for £27.70/month, Fibre Simplicity is up to 38M for £39.70/month and Fibre Simplicity + is up to 76M for £44.70/month. Broadband only up to 8M £28.50/month, up to 17M £21.50/month, up to 38M £33.50/month, up to 76M £38.50/month. |
| FreeCall Prepaid (VoIP) (Dellmont) | +35 220 881 791 | Effective August 2019, source web site. VoIP service using SIP, requires broadband. Prepaid 10 Euros, calls charged for 60 seconds, free calls to UK landlines and 32 countries, max 300 minutes per week for 90 days after buying credit, then 1 to 2p/min to most countries. Incoming number free. |
| Fuel Home Phone | 0800 121 7030 | Fuel Broadband ceased service from July 2017, and residential customers transferred to the Post Office. |
| Gradwell VoIP business | 01225 800800 | Effective January 2023, source spreadsheet and web Minimum call cost 1.5p, higher cost to international mobiles. Enterprise VoIP PBX SIP or IAX inbound trunks £4.20/month, £8.40/month including 3,000 landline minutes and 1,000 mobile minutes, outbound only trunks free but £25 set-up. |
| Hyperoptic residential | 033 3332 1111 | Efffective 29th February 2024, source web site. Offers fibre optic broadband and VoIP phone service to selected buildings, mainly multi-dwelling blocks of flats in major cities. No phone rental since no telephone line (VoIP), call set-up 10p/call, access charge 10p/min, 60 second billing. Anytime free inland calls for £3/month, International plan for £5/month reduces international calls to 50 countries. Fibre optic broadband only with monthly contract, 50Mb down and 5Mb up £30/month, 150Mb up and down £40/month, 500M up and down £50/month, 900Mb up and down £60/month, £3/month extra for phone line, £5-£10/month cheaper for 12 or 24 contract. Installation of Hyperoptic socket £200, activation £40. Note Hyperiotic uses shared NAT IP addresses which may cause diifficulty for some services, static IP £5/month extra. |
| IDNet Business | 0800 331 7000 | Effective October 2023, source web site. Offer wholesale line rental, Standard £19.50/month (includes seven call features), £25/month for ISDN-2e, £12.50/channel for ISDN-30e, and £1/month per DDI number. CPS, per second billing, call set-up 8p. One month contract. Unlimited Anytime costs £5/month/line for free inland and mobile (max 20 hours/month) calls, IDNet is a trading name of Infinity Developments Ltd. Broadband only SOGEA SuperFast Basic FTTC 40/10 £27.50/month, SuperFast Standard FTTC 80/20 £30/month, UltraFast Fibre 100 FTTP 115/20 £30/month, 330/50 £40/month, Gigabit 1000/115 £47.50/month. CityFibre Fibre 160/160 £24/month, 550/550 £32.50/month, 1000/1000 £40/month. Centrex VoIP Anytime is £12.50/month with a DECT handset, Anytime International for £17.50/month adds 20 hours to most major countries. |
| John Lewis Broadband (residential) | 0800 022 3300 | Service is provided by PlusNet. Not available for new customers, service is being closed. |
| JT (Jersey) Core Line residential | 01534 882882 | Effective 28 March 2024. Service on the Channel Island of Jersey and Guernsey, call setup charge 5p, access charge 40p/min. Prices are for Core Line with rental £15.14/month. International 15 for £2.10/month reduces cost of 15 countries to 5p/min, Mobile Talk for £4.95/month gives 1,000 minutes to Jersey mobiles, National Talk for £6.91/month gives 1,000 minutes to UK landline and mobile, Super Talk for £12.09/month 2,000 minutes calls to Jersey landlines and mobiles. No VAT in Jersey but a 5% goods sales tax not included here. Fibre broadband (FTTP) is being installed to all Jersey customers, 1Gb plan, 94Mb upload with 20GB usage £50.95/month, Unlimited usage £56.95/month all including line rental. Extra broadband allowance £5.71/50GB. |
| Kesher Communications VoIP | 033 0088 4800 | Effective June 2022, source spreadsheet and web site. Offers VoIP Phone Lines, SIP trunks and hosted PBX, direct debit billing, minimum call charge 2p. Single user starter line £4.99/month including desk VoIP phone, mailbox and one landline number, Team package with 10 landline numbers for £34.90/phone/month. SIP trunk with landline number £2.99/month. |
| Kingston Communications Business | 01482 602555 | Effective March 2024, source Price List. Kingston Upon Hull is the only area in the UK that does not have BT. It was also historically the only place with untimed local telephone calls 24/7 for a fixed cost and a higher rental. In Kingston area, Business Local analogue line rental including free local calls is £20/month, £5month extra for free national calls. £1/month for non direct debit. Call set-up 5p to 30p, daytime 8am to 6pm. Hull is all full fibre broadband, Business Lightstream 75M down 20M up Unlimited £39.99/month, Lightstream 150M down 75M up £44.99/month, Lightstream 300M down 150M up £49.99/month, Lightstream 500M down 250M up £54.99/month, Lightstream Hyper 750M down 375M up £64.99/month, Lightstream 900M down 500M up £84.99/month. |
| Kingston KC Local residential |
|
Effective 1st March 2024, source Price List. KC Local costs £12.99/month (including line rental) and gives untimed local calls, KC UK Calls Landline costs £5/month extra for unlimited UK calls, £10/month for unlimited landline and mobile calls, All Inclusive costs £18/month adding 1,000 minutes of international calls to 45 countries. The packages also include some free minutes for weekend mobile minutes. Call set-up 23p/call (except EU countries), 7.2p minimum for non-geographic. Paper bill costs £1.50/month, payment other than direct debit costs 50p/month. KC offers ADSL broadband, FTTC and FTTP. All including line rentall, ADSL up to 16M, with 100G £33.99/month, unlimited £38.99/month, Fibre Lite 30M down 5M up £30.99/month, Fibre 50 50M down and 15M up, £25.99/month, Fibre 100 30M up £44.99/month, Fibre 175 40M up £47.99/month, Fibre 300 75M up £52.99/month, Fibre 500 100M up £59.99/month, Fibre 750 150M up £66.99/month, Fibre 900M 180M up £69.99/month. All £5/month higherr after two year contract period. |
| Localphone prepaid residential and VoIP | 033 3555 3555 | Effective January 2022, source web site. Provide prepaid accounts with a different 01/02 UK number for each international number to be called, with the UK call diverted to that number. You pay for the UK call (which may be free on plans) then extra for the international leg. Also offer VoIP SIP for the same call costs, with a free 01/02 incoming number. Calls rounded up to the next minute. |
| O2 Home Phone | Customers are now migrated to Sky. | |
| OneBill Business | Now part of Daisy. | |
| PlusNet Talk residential |
0800 432 0080 |
Effective 1st April 2024, source web site. Uses CPS and BT Wholesale rental, call set-up fee 32.47p (except EU countries), Access Charge 9.58p/min, peak rate 7am to 7pm seven days for inland and mobile calls. Higher cost for international mobiles. Direct debit only, online billing. Line rental £28.63/month including voice mail and caller display. All broadband is now unlimited, Unlimited Broadband £30.24/month (£43.35/month after contract) with 10 megs, Unlimited Fibre Broadband £26.99/month (£51.54/month) with up to 36 megs, Unlimited Fibre Extra Broadband £26.99/month (£51.54/month after contract) with up to 66 megs, all including line rental. Add £7.05/month for Evening & Weekend & Mobile free inland cals, £12.69/month for Anytime & Mobile free inland calls, £12.69/month for 300 minutes to top 35 international countries. There is a fair usage limit for inclusive 0845 and 0870 calls of 150 calls/month or 1,000 minutes per month. Full Fibre packages without voice calls, 74M £25.99/month, 145M £27.99/month, 300M £35.99/month, 500M £32.99/month, 900M £42.99/month, all substantially higher after 24 month contract. |
| Post Office HomePhone | Customers are now migrated to Shell Energy Broadband. | |
| seethelight business ( (Independent Fibre Retail Ltd) ) | 0800 331 7638 | Effective 9th June 2020, source web site, still valid May 2021. Offers voice and/or broadband in Open Fibre Networks FTTP/FTTH areas, Voice only VoIP service is available for £14/month, call set-up 5p, minimum call 60 seconds, £1.25/month for paper bill. Broadband and voice packages, 60M down 12M up £42/month, 120M down 24M up £54/month. Broadband only packages 60M down 12M up £38/month, 120M down 24M up £50/month. Optional upload speed boosts to 120M. Owned by Sky. |
| seethelight residentlal ( (Independent Fibre Retail Ltd) ) | 0800 331 7638 | Effective November 2022, source web site. Offers voice and/or broadband in Open Fibre Networks FTTP/FTTH areas, Broadband only packages 80M down 20M up £28/month, 160M down 30M up £35/month, 360M down 72M up £45/month, 900M down 90M up £50/month. Voice only VoIP service is available for an extra £5/month with free weekend and evening inland and mobile calls, £10/month extra for anytime inland and mobile calls, £12/extra adding 50 international counttries. Call set-up 18p, minimum call 60 seconds, £1.50/month for paper bill, £2.50/month for non-DD payment. Optional upload speed boosts to 180M. Owned by Sky. |
| Shell Energy Retail | 0330 094 5801 | Effective 22nd January 2024, source web site. Provide broadband and voice only, call set-up 29.04p, one minute rounding, access charge 22.8p/min, direct debit or cheque £1/month, paper billing £2.35/month. PAYG £20.28/month line rental only, Evening & Weekend Plus £7.60/month for free inland and mobile calls off-peak, Anytime £12.65/month for free inland and mobile calls, Anytime Plus adds 54 countries for £16.45/month, International Call Package extra £8.86/month for inclusive calls to 54 countries, with rest half price. Fast broadband £32.89/month for up to 11M, Superfast Fibre £39.21/month for up to 35M, Superfast Fibre Plus £45.54/month for up to 63M, Ultrafast Fibre £53.13/month for up to 140M, Ultrarfast Fibre Plus £59.46/month for up to 290M, all unlimited bandwidth and 18 month contract including line rental. 3% Shell fuel saving up to 60 litre/month. Full fibre packages ranging in speed from 100M to 900M, from £45.30 to £69.15/month. Shell Energy Retails is operated by Octopus Energy Ltd. |
| Sipgate VoIP residential | 020 3393 3909 | Effective January 2023, source web site. Prepaid VoIP service that provides a free UK geographic telephone number. The original free Basic or Starter service is no longer available for new supply from September 2022, but business packages may be ordered by residential users. No minimum charge, per minute billing. Business S package for £15.54/month provides 150 features, price per user, minimum two users. |
| Sipwhale VoIP business | 020 3393 3909 | Effective January 2023, source web site. Prepaid VoIP service that provides a free UK geographic telephone number. The original free Basic or Starter service is no longer available for new supply from September 2022, but business packages may be ordered by residential users. No minimum charge, per minute billing. Business S for £12.95/month provides 150 features, price per user, minimum two users, Business L for £17.95/month gives unlimited UK landline and mobile calls, Business XL for £22.95/month adds unlimited EU calls. Three phone numbers £4.96/month, 10 numbers £9.95/month, two simulaneous connections, extra connections £4.95/month. Also offer SIP trunks, from £4.95/month. |
| Sky Talk residential |
0844 241 0499 |
Effective 1st April 2024, source web site. Connection charge 25p (zero for EU countries), uses CPS, per second billing, monthly direct debit. Free calls max one hour, then 20p/min. Online or paper billing. Optional line rental £18.99/month. Peak hours 7am to 7pm, seven days/week. 03 and some 05 calls are free similarly to 01/02. Sky Talk Pay As You Go costs just line rental and has no free calls, Sky Talk Evenings & Weekends Extra costs £8/month and offers free off-peak inland and UK mobile calls, Sky Talk Anytime Extra costs £16/month for free inland and UK mobile calls, Sky Talk International Extra costs £18/month for free inland and UK mobile calls and free calls to 50 major countries. Essential Broadband Plus LLU is £35/month with 11MB speed (£19.95 set-up), Superfast 35 is £34/month, Superfast 80 is £27/month for 63MB speed, Full Fibre 100 is £27/month, Ultrafast is £29/month with 145M speed, Ultrafast Plus is £33/month with 500M speed, Gigafast with 900M is £43/month, all including line rental. About £15 to £20/month extra after 18 month contract. |
| Sky Connect business | 0333 7594833 | Effective 14th February 2023, source web site. Provides business broadband and VoIP, inland calls included, international call set-up 19.17p, access charge 11.5p/min, per minute billing, direct debit. Essential package is 76M speed for £29.95/month, £12/month extra for free calls to 50 countries. Pro adds unlImited inland calls and 4G backup for £39.95/month and 150M if full fibre, then extra £10/month for 300M, extra £15/month for 500M, extra £20 for 900M. Static IP address £4.95/month. Previously called Sky Communications B2B.
|
| Skype Out Prepaid (PC only VoIP) | http://www.skype.com/ | Effective July 2023, source web site. VoIP service that requires a broadband connection and a PC, can not be used with a telephone. Prepaid £10 or £20 topup, 4.6p/call setup, 8.3p/call for UK mobile, per minute charging, free calls to other Skype users. Skype Number £5.16 for one month, £14.71 for three months or £41.48/year for landline incoming calls. Unlimited UK or USA inland calls £2.04/month, Unlimited UK landland and mobile £9.18/month, Unlimited Europe £14.28/month gives free calls to 28 countries (£24.99 including mobiles), Unlimited World £10.20 gives free calls to 63 countries. Subscriptions give 50% off Online Number. Home Phone Adaptor for normal telephone £34.99. |
| SSE Talk residential | Customer based sold to TalkTalk in January 2023. | |
| TalkTalk | 0800 049 1375 | Effective 30th June 2023, source web site. Offer CPS, monthly billing by direct debit, 23p call connection charge (except EU countries), 12.5p/min access charge, per minute billing. Most rates apply seven days a week, with weekend calls charged same as weekdays, daytime 7am to 7pm. Line rental £18.95/month, £4.50/month extra if not paid by direct debit, £2/month extra for paper bill. Calls to other TalkTalk customers are free (max length 3 hours). Inland calls longer than 60 minutes costs 24p/min. Unlimited Mobile Minutes Boost is £6/month for unlimited UK mobile calls, Unlimited UK Calls Boost is £14/month extra for free UK inland and mobile calls, International Max Calls Boost is £14/month for 1,500 minutes of calls to 55 countries and lower call cost to all others. |
| TalkTalk Fast Broadband, Fibre Broadband | Fast Broadband is £19.95/month including line rental for up to 17M unlimited ADSL 24 month contract, Fibre 35 Broadband is £26/month including line rental for up to 35M unlimited fibre broadband, Fibre 65 is £27/month for up to 65M unlimited fibre, 24 month contracts. Faster 150 Fibre 150M £34/month for 24 months including line rental, Faster Fibre 250 250M £39/month. Broadband only in full fibre areas, Full Fibre 65 £27/month, Full Fibre 150 £34/month, Full Fibre 500 £39/month, Fibre 900 £49/month. | |
| TalkTalk Business | 0800 458 4581 | Effective March 2023, source web site. Offer CPS, £16.95/month line rental with one year rolling contract and free connection, ISDN-2 £39/month, ISDN-30 £172 for 8 channels.Access charge 10p/min, call setup 6.82p. Unlimited inland and mobile calls for £7/month extra. Fibre Business Broadband 76M down 20M up £17/month 12 month contract. Full Fibre packages, 80M 34.95/month, 100M £44.95/month, 200M £49.95/month, 300M £54.95/month, 500M £69.95/month, 1G £79.95/month. Previously marketed as Carphone Warehouse TalkTalk Business and Opal Business. |
| Telappliant VoIP Business | 0845 557 6100 | Effective March 2021, source spreadsheet and web site. Offers VoIP using SIP trunks, also CPS for same call costs. Per second billing, minimum 1p, payment by direct debit. SIP trunks, five channels £19.95/month, 10 channels £34.95/month, 30 channels £89.95/mointh. month. Business Multiplans, Starter £44.50/month for five SIP channels, 2,000 UK landline minutes, 500 mobile and 50 international minutes, Professional £90/month, 5,000 landline minutes, 1,000 mobile and 100 international minutes. Phone numbers £2.99/month 01/02/03/07. |
| Telappliant Red VoIP residential | 0345 004 4040 | Effective March 2021, source web site. Pre-paid VoIP SIP service, £20 or £50 credit card top-up, per second billing. Free incoming geographic number, 0845 number £9.99 one-off, 03/056 £2.99/month. Top-ups valid for a year. Also provide 020 access. Previously DrayTel. |
| Telappliant Red Monthly Service Plans business | 0345 004 4040 | Effective March 2021, source web site. PAYG or monthly service plans, direct debit, per second billing, includes incoming geographic number. Standard £19/month 1 inbound number, five SIP channels, 2,500 UK landline minutes and 50 mobile minutes. Professional £49.99/month, three inbound numbers, 5,000 landline minutes, 200 mobile and 50 international. Enterprise £116.99/month five inbound numbers, 10 SIP channels, 10,000, 400 and 100 minutes respectively.. Previously DrayTel. |
| Telecoms World business | 0333 577 0333 | Effective September 2020, source web site. Offers line rental and CPS, analogue £16.99/month 12 month contract, £50 seup but waived for longer contracts, ISDN-2e £23/month. Voice Plus package includes unlimited inland calls for £2/month, Voice Extra is unlimited UK inland and mobile for £6/month, Voice Max has 600 UK mobiles minutes for £12/month. |
| TeleTop (Finarea SA) residential | http://www.teletop.co.uk/ | Effective August 2019, source web site. Prepaid service by calling a £1.50 (plus access charge) fixed fee premium number for a £1.50 top-up. Calls are made via an 020 number called from the same line as the top-up, 5p connection fee per call. |
| Tesco Homephone | Tesco Homephone was sold to TalkTalk in January 2015. | |
| TopUpNow (Finarea SA) residential | http://www.topupnow.co.uk/ | Effective August 2019, source web site. Prepaid service, with payment made by calling a £1.50 (plus access charge) fixed fee premium number for a £1.50 top-up. Calls are made via an 0808 number called from the same line as the top-up, 5p connection fee per call. |
| Virgin Media residential | 0845 454 1111 | Effective 1st April 2024, source brochure and web site. Daytime calls are 7am to 7pm, seven days/week, Call duration rounded up to next minute. International mobiles about 30 to 40p/min extra. 13p/month for payment other than by direct debit. £1.75/month extra for paper billing. Itemised billing now free. Virgin Media O2 is a joint venture of Liberty Global PLC and Telefonica, and comprises businesses that were most recently called Telewest and NTL. |
| Virgin Media calling features | Manage My Privacy for £3/month includes Caller Display, Anonymous Call Rejection and Call Barring. Manage My Calls for £3/month includes VoiceMail Plus, Call Waiting and Call Divert. Manage My Privacy and Calls combines both packages for £4/month. Separate call features cost £2.25/month or £3.90/month for the lot. | |
| Virgin Media Talk Plans residential | Available until November 2022, source brochure and web site. 25p set-up for most calls (except EU countries), £2.08 setup for satellite, access charge 17p/min,. Call duration rounded up to next minute. International mobiles about 30 to 40p/min extra. Not available for new supply from November 2022. | |
| Virgin Media Talk Weekend | Talk Weekend package line rental £19 per month or £16.33 per month if paid as £196 per year. Free inland, 0870, and Virgin Media mobile weekend calls, max 60 mins, weekday calls 12p/min. Per minute billing with call connection charge. | |
| Virgin Media Talk More Weekend, Evenings & Weekend, Anytime and International Anytime | Talk More Weekends includes unlimited weekend mobile calls for £1/month extra, Talk More Evenings & Weekends includes unlimited off-peak inland and mobile calls for £5/month extra, Talk More Anytime includes unlimited inland and mobile calls for £8/month extra, Talk More International Anytime includes unlimited inland, UK mobile and 30 countries for £15/month extra. 0870 and 0845 numbers are included if inland calls are unlimited. | |
| Virgin Media Talk Evening and Weekend (Size L) | Discount package for £4.60 extra a month (total £23.60 with line rental) for unlimited weekend and evening inland, 0870, and Virgin Media mobile calls, max 60 mins. Per minute billing with call connection charge. Not available for new supply from September 2016. | |
| Virgin Media Talk Unlimited (Size XL) | Discount package for £8 extra a month (total £27 with line rental) for unlimited inland, 0870 and Virgin Media mobile calls at all times, max 60 mins. Per minute billing with call connection charge. Not available for new supply from September 2016. | |
| Virgin Media Talk Unlimited Extra (Size XXL) | Discount package for £15 extra a month (total £34 with line rental) for unlimited inland and UK mobile and 0845/0870 calls at all times, max 60 mins. Per minute billing with call connection charge. Not available for new supply from September 2016. | |
| Virgin Media Talk Mobile £2, £5, £10 | Extra discount packages, lower mobile calls, £2 variant at 10p/min for £2 per month, £5 variant at 5p/min. £10 variant makes them free for 1 hour then 5p/min | |
| Virgin Media Talk 08 £2, £5 | Extra discount packages, some free 08 calls, £2 variant includes 250 free mins to 0845/0870, £5 variant includes 250 free mins to 084/087. | |
| Virgin Media MultiTalk 75 and 150 | Extra discount packages, 75 variant costs £3/month for 75 free mins to 0845/0870, mobile and 30 countries, 150 variant costs £5/month and increases that to 150 free mins. | |
| Virgin Media MultiTalk 1000 and 2000 | Extra discount packages for Talk Unlimited only, 1000 variant costs £4/month for 1,000 free mins to 0845/0870, mobile and 30 countries, 2000 variant costs £12/month and increases that to 2,000 free mins. | |
| Virgin Media Anywhere 200/400/800 | Not available for new supply from September 2016. | |
| Virgin Media Talk Protected | Landline only tariff for customers aged 65 and over or with accessibility needs, line rental is £17.99/month with free Evening and Weekend calls, Anytime calls extra £4.01/morth. Broadband and TV not allowed at this price. | |
| Virgin Media Broadband Bundle Packages | Combines telephone packages and broadband, sometimes with free basic digital TV. All include line rental and 18 month contract. M50 50 meg broadband with 3 meg upload costs £56/month, M125 132 meg broadband with 6 meg upload costs £62/month, M250 264 meg broadband with 20 meg upload costs £68/month, M350 362 meg broadband with 35 meg upload costs £74/month. M500 516 meg broadband with 35 meg upload costs £81/month. Gig1 Broadband with 1,136 meg down and 52 meg up £86/month, 24 month contract. Talk More Evening and Weekend, and Talk More Anytime extra £5/month and £8/month respectively. About £30/month cheaper for the first 24 months. | |
| Virgin Media Broadband Only | Broadband, is available without a telephone line rental, at a higher price than with a bundle, 18 month contract. M50 50 meg broadband with 3 meg upload costs £48/month, M125 125 meg broadband with 6 meg upload costs £54/month, M250 264 meg broadband with 20 meg upload costs £60/month, M350 362 meg broadband with 35 meg upload costs £66/month, M500 512 meg broadband with 35 meg upload costs £72/month. Gig1 Broadband with 1,136 meg down and 52 meg up £78/month, 24 month contract. About £30/month cheaper for the first 24 months. | |
| Virgin Media Chatter residential | Avaiable from 1st November 2022 for new and upgrading customers. 24p set-up for most calls (except EU countries), £2.08 setup for satellite, access charge 24p/min, inland and mobile calls 24p/min. Weekend Chattter £19/month line rental, Weekend and Evening Chatter extra £5 for included off-peak inland and mobile calls, Anytime Chatter extra £10/month for included inland and mobile calls, International Anytime Chatter extra £15/month adds included calls to 30 countries. No inclusive calls to 08 numbers. | |
| Virgin Media Talk International £2, £5 and £10 | Extra discount packages, all have lower international call costs from 10p/min for £2/month, £5 variant includes 250 free mins to 30 countries then 2p/min, £10 variant includes 1,000 free mins to 30 countries then 1p/min, | |
| Virgin Media Business | 0845 454 1111 | Effective December 2023, source web site. Available for home workers, shops and small offices Direct VM line rental £17.50/month, install new line from £100, ISDN-2 £27.50/month, ISDN-30 £20/channel/month. Indirect Wholesale Line Rental £13/month, ISDN-2 £27, ISDN-30 £12.50/channel/month. Essential Business Internet 100 meg down 10 meg up £25/month, Voom Fibre 400 broadband 400 meg download 40 meg upload £33/month, Voom 600 600 meg down 60 meg upload with fixed IP address £49/month, Voom 800 800 meg 80 meg upload with five fixed IPs £51/month, Voom Gig1 1000 meg 100M upload for £60/month, all two year contract, line rental optional extra £7/month. |
| Vodafone Broadband and Home Phone (residential) | 0808 003 4511 | Effective 14th March 2024, source web site. Offers line rental for £16.99/month, minimum 24 month contract, call set-up 19p (zero for EU countries), access charge 11p. Free evening and weekend calls extra £4/month, Anytime inland and mobile calls extra £8/month. Fibre1 and Full Fibre 1 35M unlimited broadband £35/month, Fibre 2 and Full Fibre 2 67M unlimited broadband £38/month including line rental, Full Fibre 100 £41/month, £12 to £20/month less for first 24 months. Pro Full Fibre 1 is £52/month and includes 4G backup. International 300 extra gives 300 minutes of calls to 46 countries for £5/month. |
| VoIPCheap Prepaid (VoIP) (Dellmont) | +35 220 881 791 | Effective August 2019, source web site. VoIP service, requires broadband and PC software or SIP. Prepaid 10 euro, calls charged for 60 seconds, possible free calls to landlines in much of the world, max 360 minutes per week. then about 2p/min Incoming number free. Also offers web browser based service that allows calls to be set-up between two telephones (landline or mobile) from a web page, causing both telephones to ring and be connected. |
| VoIPify business Voipfone Prepaid (Inet Telecoms Ltd) business and residential |
0333 773 5060 020 7043 5555 |
Effective February 2023, source web site. Offers VoIP and SIP trunks with call groups, call queues, global address book, voicemail, time based routing, call recording, music on hold, call conferencing, call logs and fax to email. Pre-paid account, £4/month, credit limit by arrangement. Each inbound number costs £1/month, each extension costs £3/month, conferencing £2/month, call queues £1/month, call groups £1/month, call recording 0.2p/min. Number porting is £10 per number, custom outbound CLI. Access charge for 08 is 0.59p/min, for 09/118 is 0.59p/min. Previously called Port 5060. Effective May 2022, source web site. Prepaid voice over internet service, also CPS Incoming 01/02/03/084 for £3/month, 0800 for £5/month, ex VAT, no call set-up charge, minimum call cost 1p, per second billing. Virtual switchboards available. All billing by credit card, every 30 days. Landline and mobile call minute packages available. |
| Vonage Plans (VoIP) | 020 7993 9000 | Effective January 2020, source web site, still valid Sept 2022. Voice over Internet service requires broadband, £10 activation fee and £5 VoIP equiment delivery, calls charged per second, 19p call setup fee. Vonage Talk UK gives unlimited UK inland calls for £10.25/month, World adds unlimited calls to 68 countries for £4.50/month extra. Vonage Premium allows calls from two Smartphones and unlimited USA and Canada for £13.25/month, Unlimited Mobile adds UK mobile calls for £2.75/month extra, Includes UK telephone number, existing numbers may be ported. Post paid by credit card. |
| Voxhub (VoIP) | 020 3030 3030 | Effective September 2015, source web site. Offers business VoIP, starting from £75/month for a five user service, with a typical 25 user service costing about £200/month. Calls are charged per second with a minimum cost of 1.3p, Access charge 3p/min. |
| Vyke Mobile VoIP Prepaid | 020 7517 7100 | Effective July 2017, source web site. Prepaid minimum £10, expires after 12 months, higher prices to international mobile phones, 60 second charging unit. Uses Voice over Internet with free IP Phone software to make calls from a PC connected to the internet, using SIP telephones or mobile apps. Previously called Callserve. |
| WebCall Direct Prepaid (VoIP) (Dellmont) | +35 220 881 791 | Effective August 2019, source web site. Web browser based service that allows calls to be set-up between two telephones (landline or mobile) from a web page, causing both telephones to ring and be connected. Note you are charged for both calls. Buying 10 euros credit gains free days for free calls to certain countries, maximum 300 minutes per week. Local access numbers may also be used to make calls. |
| Xinix (Aertel Ltd) Hosted VoIP business | 0800 520 0300 | Effective February 2020, source web site. Xinix Business SIP Trrunk costs £4/month, no call set-up for UK calls, 10p setup for international calls. Hosted VoIP Solo £10/month per user for cloud based PBX unlimited UK land line calls, £20/month adding unlimited UK mobile calls and 15 countries, £25 for 60 countries. |
| XLN Telecom business | Now part of Daisy. | |
| YayYay (VoIP) business and residential | 033 3122 6000 | Effective May 2017, source web site. Offers VoIP and SIP trunks. Residential is minimum £10 prepaid and £3.59/month (incl VAT), business has PAYG accounts for £2.99/month (ex VAT), Unlimited inland and mobiile calls for £14.99/month and Unlimited EU calls for £24.99/month. No access charge quoted. Discounts for multiple users. Includes one geographic or 03 incoming number. |
| Your Co-op residential |
01608 434000 |
Effective 1st June 2023, source web site. Residential line rental £17 per month with direct debit, extra £1.20/month non-direct debit, £1.50/month for paper bill, 3 month contract (24 month new connection). Offers CPS, day time 8am to 6pm. Packages have call set-up 18p, access charge 11p/min and per minute billing, Evening & Weekend gives free off-peak calls to 01/02/03 (max 60 mins) for £3/month, Anytime gives free calls for £7/month. International Add-on for £3/month extra adds free calls to 26 countries 100 UK Mobile minutes costs £3/month. Unlimited Broadband up to 20M costs £25/month with 24 month contract, Superfast Fibre 38M unlimited costs £30month, Superfast Fibre Plus 76M costs £35/month, all includsing line rental. Full fibre FTTP 100M £45/month, 300M £45/month, 500M £62/month, 900M £70/month. Previously called The Phone Co-Op. |
| Zen Internet Home Talk (residential) | 01706 902100 | Effective 30 November 2022, source web site. Indirect telephone service for Zen broadband customers only, Home Talk analogue line rental £16.99/month, Unlimited £6.51/month extra for unlimited inland calls, call setup 20p/call. Access charge 11p/min. Broadband up to 17M Unlimited £32.99/month including line rental. Superfast Fibre 1 broadband up to 38M £30/month (no voice calls), Superfast Fibre 2 up to 76M £34/month, Full Fibre 100M £35/month, Full Fibre 300M £40/month, Full Fibre 500M £45/month, Full Fibre 900M £55/month. Free router and free static IP address. Digital Voice for Superfast and Full Fibre £6/month with 1,000 inland and mobile minutes. |
| Zen Internet Broadband Voice (residentia) | 01706 902100 | Effective March 2019, source web site. SIP VoIP available for Zen broadband customers only, £5.10/month includes 1,000 minutes of inland calls (2.40p/min beyond that), no minimum or connection charges. |
| Zen Internet Broadband Voice (business) | 01706 902100 | Effective May 2015, source web site. SIP VoIP available for Zen broadband customers only, £4.25/month includes 1,000 minutes of inland calls (2p/min beyond that), no minimum or connection charges. |
| Zen Internet Business Talk (business) | 01706 902100 | Effective April 2023, source web site. Indirect telephone service for Zen broadband customers only, analogue line rental £17/month, or £23.50/month including 5,000 minutes of inland calls (1.25p/min beyond that), £14.70/month per ISDN-30 channel, £27/month for ISDN-2e, no minimum or connection charges, access charge is 11p/min. Broadband Essential SOGEA £35/month. Full Fibre 100M £35/month, 300M £40/month, 500M £45/month, 900M £50. Free static IP address, free router. |
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